Tuesday, 17 July 2012

You didn't spoil our reunion despite your best efforts!

I went back to Kent at the weekend, to see family & it was also my Primary school reunion - the Class of '75.

As for the previous 9yrs, the "Powell Arms" pub in the Square at Birchington was the venue to meet up. Any time from 1pm...this year the idea was to go for a curry later on but the arrangement is always flexible, just make it if you can, even if not for the full duration.

I arrived shortly after 1pm and over the next hour or so several others arrived.We were set for a relaxing afternoon when the barman came across to inform us that the "owner/manager", Mr Steve Hayden, had been on the phone and instructed him to close the pub immediately. The pub normally is open all day and has a sign outside to say so.

Stunned & amazed, we explained that we were holding a reunion and had arranged to meet at the pub during the afternoon/early evening. The young man apologised but said that there was no option than to close. We asked if we could leave a notice on the door to advise latecomers where we were and notice posted, adjourned to another pub, "The Acorn", a short distance away.

Luckily, the landlord of "The Acorn" was happy to take our money on a wet, miserable day so we settled in for a lovely afternoon.

Mr Steve Hayden, apparently has another pub in Westgate on Sea, "The Nott", I believe is its name these days, though it was always the "Nottingham Castle" when I lived in Thanet. If this is his way of treating customers then I dont forsee a long future for either establishment which, in the case of the "Powell Arms" would be a shame.

Customers' money is what pays the bills. It pays to give them a good experience when they visit or else they WON'T return but they WILL tell others.

I would have thought that ten or more folks chatting and drinking steadily for several hours would be worth staying open for but clearly Mr Hayden has a different take on the matter.

No comments:

Post a Comment